This Privacy Policy explains how RECREATIVA4U d.o.o., Stjepana Širole 8, 10000 Zagreb, OIB: 81833893265, as the owner of NOMAS Street Food, collects, uses and protects the personal data of users of the website https://nomas-street-food.com.hr/.
By using the website or contacting us via email, social media or other communication channels, you confirm that you are familiar with this Privacy Policy.
1. Data Controller
Voditelj obrade osobnih podataka je:
RECREATIVA4U d.o.o.
Stjepana Širole 8
10000 Zagreb
OIB: 81833893265
E-mail: recreativa4u@gmail.com
2. What Personal Data We May Collect
We collect personal data when you contact us through the website, email, social media or other communication channels.
The data we may collect includes:
First and last name
Email address
Telephone number, if voluntarily provided
Content of the message or inquiry
Information related to reservations, visits or inquiries
Information voluntarily provided in communication
Technical data related to website use, such as IP address, device type, browser, time of visit and similar information
If a user voluntarily provides information about allergies, intolerances or special dietary requirements, such data is processed solely for the purpose of providing accurate information and a safer service to the guest.
3, Purpose of Processing Personal Data
We process personal data for the following purposes:
Responding to user inquiries
Communication with guests
Providing information about offers, menu items, opening hours and location
Processing reservations or special requests, if requested by the user
Handling complaints and claims
Fulfilling legal obligations
Ensuring website security and proper functioning
Improving user experience
Protecting the rights and interests of the company
4. Legal Basis for Processing
We process personal data on the basis of:
Legitimate interest, such as communication with users and protection of business operations
Performance of a contract or taking steps prior to entering into a contract
Legal obligation, such as maintaining business records and handling complaints
User consent, where required, for example when using non-essential cookies
5. Contact by Email
If you contact us by email, the data you provide will be used solely to respond to your inquiry, provide the requested information or resolve your request.
Data obtained through communication will not be used for sending promotional messages without your consent.
6. Guest Complaints
If you submit a complaint regarding the quality of a product or service, the personal data you provide, including your first name, last name, address, contact details and the content of the complaint, will be processed for the purpose of receiving, recording and responding to the complaint.
The complaint may be submitted by email to recreativa4u@gmail.com or by post to the company’s registered office.
7. Allergens and Dietary Requirements
Guests may contact staff for information regarding allergens, ingredients, intolerances or special dietary requirements.
If you provide us with information regarding allergies, intolerances or dietary requirements, such information is used solely for the purpose of providing information and service. Such information is not used for marketing purposes.
8. Data Retention Period
We retain personal data only for as long as necessary for the purpose for which it was collected.
Data related to communication is retained until the communication has been completed, unless there is a legal, business or security need for longer retention.
Data related to complaints, invoices, business documentation and legal obligations is retained in accordance with the applicable laws of the Republic of Croatia.
9. Sharing Personal Data
We do not sell, rent or disclose personal data to third parties for marketing purposes.
Data may be shared with third parties only when necessary for:
Technical maintenance of the website
Website hosting and security
Accounting and administrative needs
Fulfilling legal obligations
Protection of the company’s rights and interest
All external partners who may have access to personal data are required to act in accordance with personal data protection regulations.
10. Cookies
The website may use cookies for basic functionality, security, analytics, improvement of user experience or display of third-party content.
More information is available in the Cookie Policy.
11. User Rights
Users have the right to request:
Access to their personal data
Correction of inaccurate data
Erasure of personal data
Restriction of processing
Objection to processing
Data portability, where applicable
Withdrawal of consent, where processing is based on consent
To exercise your rights, contact us at: recreativa4u@gmail.com.
If you believe that your personal data is being processed contrary to applicable regulations, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency.
12. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or destruction.
However, no transmission of data over the Internet is completely secure, and therefore we cannot guarantee absolute data security.
13. Changes to the Privacy Policy
This Privacy Policy may be amended from time to time in order to align with changes in business operations, technology or legal requirements.
An updated version will be published on this website.